FAQ

Frequently Asked Questions

We hope that you find the information provided below helpful. However, if you have any further questions then please contact our team on 01775 722 777, or at sales@countyinteriors.com, and we'll be happy to help.

Do you have a showroom that we can visit ?

We have one of the largest showrooms in the region. We would absolutely recommend you making a visit as there are 15 full kitchen settings, 12 bathrooms and 5 bedrooms on display. Our friendly sales team are on hand to answer your questions and we aim to make your experience as hassle free and enjoyable as possible

There is lots of free parking available directly outside the showroom. The showroom has excellent disabled access.

We are located next to Crowsons on Wardentree Lane, and just a stones throw from Morrisons supermarket. 

We are open Monday to Friday 9am - 5pm, and on Saturdays from 9am - 4pm. We are closed on Sundays. 

 

 

Do you offer a free of charge design service?

Our survey and design service is free of charge. However, please note that we do not give our designs away, or e-mail them, until we have received a deposit. Each project takes between 3-4 hours to create and so we do not e-mail plans or give away our designs until a deposit payment has been received. 

 

Please note that we have a set process for Multi Room Projects

 

 

 

Do you provide a full installation service ?

We most certainly do !

 

 

Do you guarantee your installation work ?

Yes, we provide a 12-month guarantee on all of our installations for complete peace of mind. We stand 100% behind everything that we do and take great pride in our after sales care.

 

 

I'm interested in a new kitchen. What next ?

The best next step is to visit the showroom and look at the various ranges which are available. You can then arrange for one of our Sales Designers to visit your home and survey your room. We'll be asking you lots of questions about how you would like your finished room to look and function. We'll take all of the sizes of your room, together with photos, and sketch out a plan so we can agree a layout with you.

You can also provide architects plans for us to design from. In this case it is important that you provide a detailed brief of what you would like, such as the positioning of the sink and hob, type of ovens, extraction etc so that our designers are able to produce designs which meet your requirements. 

You can also request a survey via this website or over the phone.

We shall then work on the designs for your project, and then invite you to the showroom for a presentation in one of our Design Studios. The presentations are shown on large screen tvs and the quality of the images are very impressive. This gives you an accurate idea of what your room will look like. We will then provide you with a quotation and give details of the expected costs. We can then work with you to get the design and quotation to where it needs to be for you.

Once you have placed your order, the lead time on an installed project is typically between 8-10 weeks (sometimes shorter). The lead time on Supply Only orders is approximately 3-4 weeks.

 

 

What if I only want part of my bathroom changing ?

Please note that for bathrooms, we only undertake complete projects. This is where we remove all of an existing bathroom, and provide a complete new room using products that we have supplied. We do not undertake works in bathrooms which require changing an item, or some items (such as a shower enclosure) whilst keeping some of the existing room.

We will therefore not survey or quote for this type of requirement and would suggest that clients contact their local plumber or bathroom installer directly to get this work quoted for and carried out. 

 

 

 

Do you offer a Supply Only service ?

Yes we do

 

 

What's the lead time from order to installation ?

The lead time for a Fitted kitchen is typically between 8-10 weeks. This can sometimes be shorter depending on our work flow. For Schuller kitchens, which are ordered direct from Germany, the lead time is around the 10 week mark. 

For Fitted bathrooms the lead time is 10-12 weeks

For Fitted bedrooms the lead time is typically 5-6 weeks.

For Supply Only kitchens, the lead time is typically 4 weeks for our main ranges. If there are any bespoke or paint to order items, then the lead time can be longer.

 

 

 

 

 

 

 

 

 

 

 

 

 

Can you deliver a Supply Only item ?

Yes, we can deliver 

 

 

How much will my project cost ?

 

 

 

What are your payment terms ?

For installed projects, we take a 33% deposit, followed by a staged payment of 33% before the installation works start. We then take the final 34% balance once the project is completed.

For Supply Only (and any ex-display) orders we take the full payment in advance

 

 

Can we pay by bank transfer ?

Absolutely, our bank account details are Barclays 10297410 and sort code 20-80-78. You are also welcome to pay by credit card or debit card (no fees are charged) or by cheque. We prefer not to receive any cash payments.

 

 

Do you offer Consumer Credit ?

We don't currently offer consumer credit. 

 

 

What geographical areas do you cover ?

We try to stick within a 40 mile radius of Spalding

 

 

What are the product guarantees ?

We offer a wide variety of products throughout our ranges of kitchens, bedrooms and bathrooms. The guarantee periods vary depending on the type of product and the manufacturer which is providing the guarantee.

 

Our kitchens come with a 5-year guarantee. 

Neff appliances have a 2 year guarantee as standard (one year from the date of purchase, which is extended to 2 years once you have registered your appliances)

 

 

 

Do you receive recommendations that I can view ?

We have been in business for over 40 years and have a served over 12,000 clients ! We work hard to ensure that our clients are happy with the work we carry out for them and enjoy receiving good feedback. 

Please take a look at our Testimonials page for more information. 

 

 

Does your company hold any accreditations ?

We are a Which ? Trusted Trader member, which means that we have successfully completed their assessment process.

We are also a member of the Guild of Master Craftsmen

 

 

What happens if I want to cancel my order ?

We wish to avoid this situation at all times. This depends on the type of order that you have placed and how the order was placed.

For Supply Only orders placed over the phone you receive a statutory 14 days period where an item can be returned.

(this does not apply to special order or bespoke items)

For Installed Projects, you can cancel your order. However, we will withold the total value of our out of pocket expenses that have been incurred as a result of the cancellation. For example, if you have ordered a kitchen and the units and doors have been manufactured to your requirements then we would deduct the total retail cost included in your Order Confirmation of these items from the deposit amount you have paid.

It is therefore important that clients are 100% sure they are able to go ahead with their project before placing their deposit

Most suppliers apply a 25% re-stocking charge to cover their costs of having to return the item to their warehouse, re-allocate this onto their system and all of the related administration. We therefore have to pass on this re-stocking charge to clients when an order is cancelled. Re-stocking charges also applies to tiles. Please note that some manufacturers will not allow items to be returned. 

 

Do you carry out a health and safety assessment ?

Yes, when we survey your room, our sales designer 

 

 

Contact

01775 722 777

Call Us

Wardentree Lane, Pinchbeck, Spalding PE11 3UG

Address

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